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TERMS AND CONDITIONS

By making a payment, confirming a booking, or accepting our travel services, the customer confirms that they have read, understood, and agreed to these Terms and Conditions

1. Booking Confirmation

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A quotation, inquiry, reservation request, or verbal discussion does not automatically constitute a confirmed booking.

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A booking becomes confirmed only after:

  • The required payment has been received;

  • Required customer information and documents have been provided;

  • and Jeds Travel and Tours has confirmed the booking.

 

Availability is not guaranteed until confirmation is issued.

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2. Prices and Quotations


All prices are based on the information and availability at the time of quotation. Prices may change before booking confirmation due to changes in airline fares, hotel rates, transportation costs, taxes, fees, exchange rates, availability, supplier pricing, or other charges. Once a booking is confirmed, any additional charges caused by changes requested by the customer or by supplier requirements may be charged to the customer.

 

3. Payment

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Customers must follow the payment schedule provided by Jeds Travel and Tours. Payments must be made only through the payment channels provided or authorized by Jeds Travel and Tours. The customer is responsible for keeping proof of payment. A payment is considered received only after it has been successfully verified by Jeds Travel and Tours.

 

4. Failure to Pay

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If the customer does not pay the required amount by the stated deadline, Jeds Travel and Tours may cancel the booking or release the reserved services without further obligation. Any amount already paid may be subject to applicable cancellation or supplier charges.

 

5. Cancellation by the Customer

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Customers may request cancellation of their booking. Cancellation does not automatically mean that the customer will receive a full refund.

 

Refunds, if any, will be calculated after deducting applicable:

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  • Airline penalties;

  • Hotel cancellation charges;

  • Tour operator charges;

  • Transportation charges;

  • Booking or service fees;

  • Payment processing fees, where applicable;

  • Non-refundable deposits;

  • and Other charges imposed by suppliers.

 

If the supplier provides no refund, Jeds Travel and Tours is not required to refund the corresponding amount to the customer.

 

6. Refunds

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Any approved refund will be processed after Jeds Travel and Tours receives the applicable refund from the supplier, where supplier reimbursement is required. Processing time may vary depending on the supplier and payment method. Jeds Travel and Tours will not promise a refund amount or processing time until the applicable supplier has confirmed the refund.

 

7. Non-Refundable Services

 

Certain services, deposits, promotional fares, special rates, tickets, reservations, and other travel products may be non-refundable. The customer will be informed of applicable non-refundable conditions when reasonably available before payment. Once the customer proceeds with payment, the customer accepts the applicable supplier conditions.

 

8. Changes Requested by the Customer

 

Any request to change:

 

  • Travel dates;

  • Passenger names;

  • Flight schedules;

  • Hotels;

  • Room types;

  • Tour activities;

  • Transportation;

  • Number of passengers;

  • or Other booking details

 

is subject to availability and supplier approval. Additional fees, penalties, fare differences, or price increases may apply. Changes are not effective until confirmed by Jeds Travel and Tours.

 

9. Name and Passenger Information

 

Customers must provide accurate and complete information. Customers are responsible for checking names, dates, passport details, birth dates, flight information, and other booking information immediately after receiving the booking confirmation. Corrections may result in additional charges or may not be permitted by the supplier.

 

10. Travel Documents

 

Customers are solely responsible for ensuring that they possess all documents required for their trip. These may include passports, visas, permits, identification documents, health certificates, travel authorizations, and other documents required by the airline, destination country, government authorities, or supplier. Jeds Travel and Tours does not guarantee visa approval, immigration clearance, boarding, or entry into any destination.

 

11. Flights and Airlines

 

Airlines control their own flight schedules, aircraft, baggage policies, boarding requirements, delays, cancellations, and operational decisions. Jeds Travel and Tours is not responsible for losses caused by airline decisions or disruptions outside our control. Any airline compensation, refund, rebooking, or other remedy will be subject to the airline's rules and applicable law.

 

12. Hotels and Accommodations

 

Hotel reservations are subject to the hotel's policies. Special requests are not guaranteed unless expressly confirmed. Hotels may change room assignments, facilities, operating hours, or other services due to operational circumstances. Any hotel-specific rules, deposits, taxes, resort fees, or incidental charges payable at the property are the customer's responsibility unless expressly included in the package.

 

13. Tours and Activities

 

Tour schedules, routes, attractions, transportation, and activities may change because of 1weather, safety concerns, local conditions, government restrictions, supplier decisions, or operational requirements. Where reasonably possible, Jeds Travel and Tours will assist in arranging an alternative.

 

14. Transportation

 

Pickup and drop-off times are based on the schedule provided by the transportation provider. Customers must be ready at the designated location at the required time. Failure to appear or late arrival may result in a missed service, additional transportation costs, or cancellation without refund.

 

15. Customer Responsibility

 

Customers are responsible for:

 

  • Providing accurate information;

  • Meeting payment deadlines;

  • Checking booking details;

  • Having valid travel documents;

  • Following airline, hotel, tour operator, transportation, immigration, and government rules;

  • Arriving on time for scheduled services;

  • Taking care of personal belongings;

  • and Following reasonable instructions provided for safety and travel arrangements.

 

16. Personal Belongings

 

Customers are responsible for their passports, money, luggage, electronic devices, valuables, and other personal belongings. Jeds Travel and Tours is not responsible for lost, stolen, damaged, or misplaced personal belongings unless responsibility is imposed by applicable law.

 

17. Delays and Unavoidable Events

 

Jeds Travel and Tours is not responsible for delays, cancellations, interruptions, or additional costs caused by circumstances beyond our reasonable control. These may include severe weather, natural disasters, government actions, border restrictions, strikes, transportation disruptions, public emergencies, security events, supplier failures, technical problems, or other unforeseen circumstances. We will make reasonable efforts to assist customers, but additional costs arising from such circumstances may be charged to the customer when not covered by the supplier.

 

18. Third-Party Suppliers

 

Jeds Travel and Tours may arrange services through airlines, hotels, transportation companies, tour operators, guides, attractions, insurance providers, and other third-party suppliers. Those suppliers may have separate terms and conditions. Where a supplier's terms apply to a particular service, the customer agrees to comply with those terms.

 

19. Complaints and Problems During Travel

 

Customers must report problems to Jeds Travel and Tours or the relevant supplier as soon as reasonably possible. If a customer does not report an issue while the service is being provided, the opportunity to correct the problem may be limited. Customers should keep receipts, photos, booking documents, and other relevant evidence when making a complaint.

 

20. No Guarantee of Specific Outcomes

 

Jeds Travel and Tours can arrange and coordinate travel services but cannot guarantee outcomes controlled by third parties or government authorities. This includes visa approval, immigration approval, airline operations, weather, hotel availability, tour conditions, or other matters outside our control.

 

21. Accuracy of Information

 

We make reasonable efforts to provide accurate travel information. However, schedules, prices, requirements, policies, facilities, and other travel information may change. The most recent confirmed booking information and applicable supplier terms will apply.

 

22. Limitation of Responsibility

 

To the extent permitted by applicable law, Jeds Travel and Tours will not be responsible for losses, expenses, delays, or disruptions caused by:

 

The customer's actions or failure to act;

Failure to provide accurate information;

Failure to comply with travel requirements;

Missed services caused by lateness;

Airline or supplier decisions;

Government or immigration decisions;

Events beyond our reasonable control;

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or Services provided directly by third-party suppliers. Nothing in these Terms and Conditions removes any rights or protections that cannot legally be excluded under applicable law.

 

23. No Verbal Changes

 

Any special agreement, exception, waiver, refund arrangement, or change to these Terms and Conditions must be confirmed in writing by an authorized representative of Jeds Travel and Tours. Statements made by individuals who are not authorized to approve such changes do not modify these Terms and Conditions.

 

24. Customer Acceptance

 

By paying for a booking or confirming a reservation, the customer acknowledges that they:

 

Have read these Terms and Conditions;

Understand the applicable booking and cancellation conditions;

Have had the opportunity to ask questions before payment;

Have provided accurate information;

and Agree to comply with these Terms and Conditions and applicable supplier rules.

 

25. Changes to These Terms and Conditions

 

Jeds Travel and Tours may update these Terms and Conditions from time to time. The version applicable to a confirmed booking will be the version provided or accepted at the time of that booking, unless a later change is required by law or mutually agreed upon. 26. Governing Law These Terms and Conditions are subject to the laws applicable to Jeds Travel and Tours and the customer's transaction. Any dispute should first be discussed in good faith between the customer and Jeds Travel and Tours before pursuing other available remedies under applicable law.

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